About Totally Dependable
From our company's beginning in 1987, we have built our business on a strong, customer-oriented foundation. Our loyal team of contractors, many of whom have been with us from the beginning, have helped our family-owned and operated business grow into the multi-million dollar operation that it is today specializing in all areas of contracting services - from residential to commercial structures, small to long-term projects.
When you contract with Totally Dependable, you gain peace of mind, as well as...
- The value of a 12-month Workmanship Warranty on all projects,
- A dedicated Project Manager assigned to you for the life of your project who is always available to answer your questions,
- A Fixed Price Contract with a confirmed payment schedule that you approve prior to beginning your project,
- A team of experts that will ensure that your project is completed quickly, and with the least amount of intrusion, as possible.
Customer Satisfaction
We are committed to total customer satisfaction. We have achieved success through forging long-term relationships with our clients. Customer referrals and repeat business combined represent approximately 80% of our total business. Upon each job's completion, we request that customers complete a survey to rate our performance on several levels (from timeliness and budget to value and courteousness). This feedback is critical to our business and carefully reviewed for overall job improvement. Our ratings continue to be 2/"Great" or higher (rating scale of 1/"Excellent" to 5/"Poor") in all categories. Customer satisfaction starts at the beginning of every project with helpful customer service, and clear, easy to understand estimates. You can always reach us by phone or e-mail, and we respond to requests as quickly as possible.
Industry Expertise
With over 75 years of combined technical expertise in construction and project management, we have every project covered. In Residential construction, we excel in custom kitchens, spa-like master baths, finished basements, whole house renovations, decks, as well as new construction (condos, town homes, custom homes). Specializing in all construction trades, our Commercial projects include government structures, framing, build-out components, interior finish, etc., all crafted with premium-grade materials by highly-skilled tradesmen. We offer design/build capability and personalized service. Taking your specific needs, goals, style into consideration, we assist you in achieving a structure that you will continue to love in years to come.
The Best Staff
We hire only the best in our industry. Currently, we employ a full-time staff of eight and 20+ skilled tradesmen. With a seasoned team of building experts in all areas - from labor to project management - we bring dependability, knowledge, and superior craftsmanship to every project.
We're growing! We are always on the lookout for dependable people. Click here for more information and current job listing.
The Family Album
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2007 NARI CotY Award Gala - Regional Winner: Additions Under $100K
(L-R: Stacey & Jeff, Crystal & Mike, Superintendent Dave ("Stretch"), Theresa & Don |
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2007 Chrysalis Award Gala - Regional Winner: Additions Under $100K
(L-R: Stacey, Stretch, Don, Crystal, & Mike) |
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2006 Chrysalis Award Gala - Residential Interior Specialty: Best Project
(L-R: Mike & Crystal, Don with wife Theresa, Stacey with husband Jeff) |
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Spring 2007 - BARCO Charity Golf Tournament
(L-R: Don, Stacey, Crystal, & Mike)
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Fall 2006 - Remodelers donating labor for local church festival
"The Framing Crew, LLC"
(a division of Totally Dependable) with TDC Superintendent, Tracy Brooks |
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Get to know us!
Office Staff: Meet the Family!
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Don Hagemeister
President, CEO
Don's experience in the construction industry includes more than 30 years as an industry professional. Don has owned two construction companies, in addition to Totally Dependable, and specializes in custom-designs and finish work. Don has won multiple awards, including a Professionalism Award with Greater Atlanta Home Builders and is listed in the National "Who's Who" registry. Don resides in Marietta, GA, with his wife Theresa, and enjoys spending time with his family (including his daughter and Accounting Director, Crystal). Don's hobbies include traveling, golfing with his wife or son-in-law, Michael Hyatt, and competitive bowling (current champion in the Totally Dependable league!). |
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Michael Hyatt
Sr. Project Mgr
Michael has worked in construction more than 10 years and excels in ensuring that each project achieves the Totally Dependable standard: customer satisfaction. Michael leads our Insurance Restoration Division, as well as managing the construction staff and remodeling projects. With a full plate, Michael still provides a personal approach to remodeling customers working directly with each client to yield project timeliness and budget. Many of our clients have noted appreciation for his professional, helpful attitude. Michael is currently working toward his Certified Remodeler credential. To relax, Michael enjoys golfing, competitive bowling, watching local-Atlanta sports, and resides in Canton, GA, with his wife Crystal (Accounting Director/Controller), and young children, Brianna and Aiden. |
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Crystal Hyatt
Accounting Director / Controller
With nearly 10 years of experience in Accounts Payable/Receivable, Crystal ensures our preferred status with all of our vendors and suppliers. Crystal can address any question related to payment terms and conditions, and actively looks at ways to grow our business. Daughter to Don Hagemeister and wife of Mike, Crystal enjoys spending time with family, including her young daughter Brianna and son Aiden, and practicing yoga. Crystal also holds one of the highest company bowling averages to date! |
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Stacey Hyatt
Marketing Director, Customer Relations
Stacey comes from a background in quality management with over a decade of experience in Marketing and Customer Service. Since joining our team in 2005, she enjoys finding new ways to help our business succeed. Stacey enjoys working directly with clients, answering questions, and helping them to achieve their dream project. Sister-in-law to Michael, Sr. Project Manager, Stacey lives in Woodstock with her husband, Jeff, and their young children, Jaden and Jaxon, and enjoys reading, healthy cooking, and tries to find more time to practice yoga! |
| Construction Superintendents |
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Dave "Stretch" Nellenbach
Project Superintendent
At nearly 7' tall, Stretch comes by his nickname honestly. Stretch has been a member of the Totally Dependable family from the very beginning and possesses more than 30 yrs of construction experience. He began running projects several years ago and keeps homeowners happy throughout the process. In fact, many of our repeat customers request Stretch specifically as their project's supervisor. In addition to happy customers, Stretch's projects boast award-winning renovations. Currently, Stretch is working toward his Certified Remodeler credential. In his spare time, Stretch is a competive bowler in a local traveling league. As Don's brother-in-law, Stretch is also a member of the extended family. |
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Tracy Brooks
Project Superintendent
Employed with us since the early 90s, Tracy has grown in the ranks and began supervising projects in 2007. Always the jokester on our team, successful renovations are no laughing matter to Tracy. WIth more than 20 yrs in the construction field, his capabilities include effectively leading large renovations while ensuring that the process runs smoothly from beginning to end. Tracy's personal interests include church functions, snowboarding and bowhunting, and family time with his wife and young children (the newest on the way this Spring). |
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